General Terms and Conditions of Sale for the purchase of Lavandula products
- Customers
- Acceptance of an Order – Sales Contract
- Payments
- Shipping and Delivery
- Prices
- Non-Conforming Products – Legal Warranty
- Product Replacement and Returns – Right of Withdrawal
- Return Conditions
- Governing Law and Disputes
- Communications or Complaints
- Miscellaneous
The General Terms and Conditions of Sale for the purchase of Lavandula products (“Products”) displayed on this website (“Site”) of Lavandula, headquartered in Castelcivita (SA), via Eduardo De Filippo n. 7, VAT No. 05536470650 (“Lavandula” or, alternatively, the “Seller”), are included in this sales contract (“Contract”).
Every user browsing the Site (“User”) is invited to read the Contract before completing a purchase order for Products on the Site (“Order”); submitting an Order implies acceptance of the Contract. Any modification to the Contract becomes effective immediately upon publication on the Site and will govern all subsequent Orders.
1. Customers
Placing Orders on the Site is allowed only for natural persons who have the legal capacity to enter into binding agreements under applicable law and who act for purposes unrelated to any business or professional activity (“Customers”).
Where required, Customers must provide their name, surname, date of birth, email address, delivery address, tax code, and other personal information. Such information must be true, accurate, and constantly updated.
Users may not place Orders using another person’s name or credentials unless expressly authorized to do so.
Purchasing Products for resale is prohibited.
2. Acceptance of an Order – Sales Contract
After submitting an Order electronically, the Customer will receive an email confirming receipt of the Order.
This communication acknowledges that the Order has been received and provides the Customer with a unique Order identification code. It does not constitute acceptance of the Order by the Seller. If any information in the email is incorrect, the Customer must promptly notify the Seller’s customer service through the Support section, specifying the unique Order code.
The Seller accepts the Order only when sending the Customer an Order Acceptance confirmation (“Order Confirmation”), usually when the Products are shipped. The Contract is deemed concluded when the Customer receives the Order Confirmation.
Before this point, the Seller reserves the right not to accept an Order if deemed necessary. The Seller shall not be liable if a Product shown on the Site is removed after the Order submission, as Products may appear online by mistake despite being unavailable.
If an Order is partially unavailable, Customer Service will contact the Customer to confirm whether they wish to:
(a) receive a partial Order,
(b) receive the full Order in multiple shipments, or
(c) cancel the Order.
If the Order is completely unavailable, Customer Service will inform the Customer and cancel the Order.
3. Payments
Orders may be paid using major credit cards, debit cards, or other payment methods available on the Site (“Payment Methods”).
The Seller will charge the purchase price (“Price”) upon acceptance of the Order. However, security checks, pre-authorizations, or precautionary pre-charges may be performed before acceptance.
The Seller uses a primary payment gateway (“Payment Gateway”) to authorize payments. The Seller does not handle or process any financial information entered by the Customer for completing the Order.
The Payment Gateway encrypts credit/debit card details to ensure secure transmission. The Site uses Secure Socket Layer (SSL) technology to guarantee a high security standard.
In the unlikely event of error, negligence, or unlawful action during payment processing by the Payment Gateway or intermediaries, neither the Seller nor the Site shall be held liable.
The Seller reserves the right to cancel a transaction and the associated Order if fraudulent use of a Payment Method is reported. The Seller shall not be liable for unlawful use of a Payment Method by third parties not attributable to the Seller’s fault or negligence.
4. Shipping and Delivery
Lavandula ships Orders using primary couriers.
The Seller undertakes to deliver Orders accurately and promptly, respecting the delivery times indicated on the Site at purchase and, in any case, within 30 days from sending the Order Confirmation.
The Order Confirmation is sent when the Products are handed to the courier.
Delivery times may vary during peak periods or holidays. The Seller is not responsible for delays beyond its control, including—by way of example—force majeure, strikes, natural disasters, customs procedures, courier delays, or other external circumstances.
The Order Confirmation includes a tracking number allowing Customers to monitor their shipment.
Customers must facilitate delivery by being available or delegating reception to third parties.
If the first delivery attempt fails, the courier will notify the Customer and attempt to arrange a second delivery.
If delivery ultimately fails, Customer Service will contact the Customer to assess interest in a new shipment.
Upon delivery, the Customer must check the number of parcels and integrity of external packaging. Any anomalies must be noted on the delivery document and reported to Customer Service. Failure to do so prevents later claims, except for hidden defects under Article 8 and consumer protection law.
The Customer may contact Customer Service via the Support section.
5. Prices
All prices on the Site include VAT (“Prices”).
Shipping costs (“Shipping Costs”), where applicable, are listed in the “Shipping” section.
Shipping Costs (including VAT) will be visible during checkout and included in the Order Confirmation.
Any price changes will apply from the date of publication without retroactive effect on already accepted Orders.
Except in cases of recognizable error under Article 1431 of the Italian Civil Code, the Seller reserves the right not to accept an Order due to incorrect Prices on the Site or in the initial Order receipt email.
6. Non-Conforming Products – Legal Warranty
Without prejudice to Article 4, the Seller is responsible for any original defect in the Products.
The Seller guarantees that Products are free from defects and conform to the Contract, meaning in particular that they:
• match the description on the Site;
• are suitable for their usual purpose;
• have the quality and performance reasonably expected of similar goods.
Due to technological factors, Lavandula and the Site cannot guarantee perfect color accuracy on screen.
Minor differences between the Product description and the actual Product will not constitute non-conformity.
Articles 129, 130, and 132 of the Consumer Code apply. If a non-conforming Product is delivered, the Customer may request restoration of conformity through replacement. If impossible, the Customer is entitled to a price reduction or refund of the purchase Price and any Shipping Costs incurred.
The Customer must report any lack of conformity within 48 hours of delivery by contacting the company via the Support section. After receiving the notification, the Seller will contact the Customer to arrange product return and/or disposal.
Receipt of returned Products does not imply acknowledgment of non-conformity, as an internal verification is required.
7. Product Replacement and Returns – Right of Withdrawal
Within 48 hours of receiving the Order, the Customer may:
• request replacement of a Product with another unit of the same Product.
The delivery date indicated by courier tracking applies.
To request replacement or Withdrawal, the Customer must download the Return Form from the “Returns and Refunds” section, send it via email, and include photos of the Product(s) to be returned.
If contacting Customer Service, the Customer must provide the Order identification code.
Returns are allowed only for Orders marked as delivered by courier tracking.
The return or replacement form will be pre-filled by the Seller; the Customer must verify accuracy and ensure that the unique Order code and replacement request are present.
The Customer may indicate the reason for the return and any notes.
After receiving the notification, Lavandula will confirm receipt and issue authorization for return shipment (“Authorization”). Authorization may be denied if conditions (e.g., the 48-hour period) are not met.
The Customer may be authorized to dispose of the non-conforming product instead of returning it.
Once the conditions for replacement or Withdrawal are verified, the Seller will confirm acceptance and proceed with replacement or, in case of Withdrawal, refund of the purchase Price and any Shipping Costs (“Refund”).
The Seller undertakes to complete the Refund within 14 days from acceptance of the return and product disposal. Refunds will be issued using the same Payment Method used for the Order.
Customers may also return Products in person at the Lavandula store/laboratory.
If the Customer does not provide objective evidence of defect, Lavandula cannot grant the right of withdrawal.
In case of multiple withdrawals or returns from the same Customer, the Seller may decide whether to accept future Orders.
8. Return Conditions
For hygiene reasons, the right of withdrawal cannot be exercised for cosmetic products whose packaging has been opened after delivery.
The Seller reserves the right to refuse returns or refunds when the reasons are not attributable to the Seller.
9. Governing Law and Disputes
These General Terms and Conditions of Sale and related sales contracts are governed by Italian law.
All disputes relating to these Terms and related contracts will be governed by the Consumer Code.
10. Communications or Complaints
For any communication, information, or complaint relating to an Order or these Terms, the Customer may contact Customer Service using the references provided in the Support section.
11. Miscellaneous
In this Contract, the singular includes the plural and vice versa, depending on the context.
No waiver by Lavandula of remedies for breach of this Contract constitutes waiver of previous or subsequent breaches.
If any provision is held unlawful, void, or ineffective, it shall be considered severable and shall not affect the validity of the remaining provisions.
These General Terms and Conditions of Sale are protected by copyright; unauthorized reproduction, even partial, is prohibited.